Help Centre - BSL First

Help Centre

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Help and support topics

BSL Courses
Are the classes recorded?
What if I prefer to be taught by someone who can speak?
Why are your teachers deaf?
How can I communicate with my teacher if I don’t know BSL?
Will there be an interpreter during class?
How can I contact my teacher?
How do I make a complaint?
What if I’m not happy with my course?
How can I get more information about your BSL courses?
What resources will I have access to?
Exams
How much does it cost to resit an exam?
What happens if I fail an exam?
I’m still waiting for my results/certificate, who do I contact?
How will I receive my certificate?
When will I receive my results?
I need reasonable adjustments for my exam, what do I do?
What if I miss my exam?
What if I can’t make the exam date?
When will the exams take place?
Are the exams compulsory?
Self-Guided Courses
How do I make a complaint?
What if I’m not happy with my course?
How can I get more information about your self-guided courses?
I need additional support with my learning, what can I do?
I am experiencing technical difficulties, what do I do?
Can I do the exams after the self-guided course?
What resources will I have access to?
How are the self-guided courses structured?
How long are the self-guided courses?
What qualification will I receive?
Interpreting Courses
Do I need to collect any evidence myself for the interpreting assessments?
What happens if I need to defer or withdraw from my interpreting course?
What happens if I fall behind on coursework?
Is TSLI supervision included?
When can I get my TSLI badge?
How can I get more information about your interpreting courses?
What resources will I have access to?
What will happen at the interview?
Why do I have to do an interview?
Can I miss a class to attend an interpreting job?
Finances
Can I get a refund?
When do I need to pay the deposit?
What happens if I don’t pay for my course?
Who do I contact with finance queries?
How do I set up a Direct Debit?
How can I request a copy of my invoice?
How can I request a financial statement?
Why do I need to pay for an interview?
I am being sponsored, how do I arrange this?
My employer is paying for my course, how do I arrange this?
Administration
How can I apply for a TOTUM student card?
Why do I need to sign a learning agreement?
How do I access my online class?
Why haven’t I received my login for Moodle?
What happens after I apply?
How do I apply for a course?
Technical Support
Where can I find the Zoom link for my online class?
I’ve forgotten my Moodle password, what do I do?
How do I access Zoom?
What is Zoom?
How do I access Panopto?
What is Panopto?
How do I access my self-guided course?
How do I access Moodle?
What is Moodle?
Interpreting & translation services
Can you do subtitles and video editing?
How long is your turn around period for BSL translation work?
What materials do I need to provide for BSL translation work?
What information do I need to provide for BSL translation work?
What is the best platform to use for remote interpreting services?
How do I book an interpreter remotely?
What if I need to cancel?
How can I arrange payment for interpreting services?
How can I give feedback about the interpreters?
Will the interpreters be intrusive or interrupt the speakers?